Internet service is generally faster than calling an unemployment benefits Tele-Center.
Unemployment Benefits Contact Information
To have someone contact you, please submit a Contact Request.
To speak with a customer service representative, call: 800-939-6631.
Call Tele-Serv, TWC’s automated phone system, at 800-558-8321 to:
- Request payment
- Check claim status and payment history
- Get IRS 1099-G information
- Request your waiting week
- Get general information about unemployment benefits
- Establish or change your PIN
- Change payment options
- Unemployment Benefits Services:
- Estimate potential benefits
- Apply for benefits
- View Electronic Correspondence
- Request payment
- Check claim status and payment history
- Request Your Waiting Week
- View Appeal Status
- Update your mailing address
- View IRS 1099-G information
- Change payment options
- Download a work search log
- WorkInTexas.com - Register for job search assistance and use TWC's online job resource.
- Unemployment Benefits Information - Find information about applying for unemployment benefits and answers to frequently asked questions.
- Get information on how to appeal an unemployment benefits decision for claimants and employers.
- Debit Card FAQ - Find answers to questions about the TWC UI debit card.
- U.S. Bank - Get account information about your UI debit card or call 800-657-6343.
- Direct Deposit FAQ - Find out how direct deposit works and how to set up direct deposit for your benefits.
To request information on how to repay the unemployment benefits you were not eligible to receive, contact the Benefit Overpayment Collections Unit Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.
Call: 512-936-3338
Email: special.colloverpay@twc.texas.gov