D-101: About Job Seeker Services

Boards must be aware of the following.

The Wagner-Peyser Act requires that Boards assist job seekers in:

  • Finding employment
  • Meeting the work test requirements of the state unemployment insurance (UI) compensation system

The Workforce Solutions office is often a UI claimant’s first resource when seeking employment because the claimant may be required to have an active WorkInTexas.com job seeker account to receive unemployment benefits.  Employment Service (ES) is one of the most important services available to help all job seekers, including UI claimants, achieve their employment goals.

Boards must be aware that, at a minimum, all Workforce Solutions offices provide the following basic ES services:

  • Registration with WorkInTexas.com
  • Referrals to job postings
  • Labor market information
  • Knowledge, skills and abilities evaluation and assessment
  • Services through community-based organizations (CBOs) and faith-based organizations (FBOs)
  • Referral to support services

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D-102: WorkInTexas.com Registration

Boards must be aware of the following.

ES customers are job seekers who usually are registered with WorkInTexas.com.  Job seekers who are not registered can self-register by completing the online application or can register in person in a Workforce Solutions office. 

Workforce Solutions offices generally provide two different registration methods:

  • Public-access computers for online registration
  • A paper application 

The paper application allows job seekers to provide information offline, with WorkInTexas.com data entry completed by Workforce Solutions office staff after the job seeker has completed the form. 

There are three types of acceptable paper applications:

  1. Form TWN-001(English version)MS Word (The Intranet is not available to the general public.)
  2. Form TWN-001S (Spanish version)MS Word (The Intranet is not available to the general public.)
  3. A similar locally-created application 

Boards must ensure that locally-created forms include all the information needed to create a complete and high-quality WorkInTexas.com job seeker account. 

Additionally, information from any of the forms may be used to: 

  • Determine eligibility for specialty services
  • Assess qualifications
  • Determine skill sets
  • Collect optional EEO data from job seekers who agree to provide it

WorkInTexas.com registration requires that job seekers provide four general types of information:

  1. Identifying and contact information—including name, address, telephone number and email address
  2. Eligibility information—collected to help determine eligibility for specialized services, such as:
    • Veterans’ services (voluntary disclosure of veteran status)
    • UI claimant services such as Rapid Reemployment Services (RRES)
    • Migrant and Seasonal Farmworker (MSFW) services
    • Workforce Investment Act dislocated worker services
    • Trade Adjustment Act services
  3. Qualification information—including work experience, occupational skill sets, education, training and certifications
  4. Job preference information—desired job location(s), pay, shift, duration and workweek

Optional information that may be included in a WorkInTexas.com registration includes:

  • Ethnicity
  • Gender
  • SSN (if not filing for UI)
  • Date of birth
  • Disability

Boards must ensure that Workforce Solutions office staff do not enter or alter—under any circumstances—a job seeker registration without first consulting the job seeker.

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D-103: Referral to a Job Posting

Once a job seeker completes registration in WorkInTexas.com, the job matching and contact process begins.  In accordance with Department of Labor regulations and TWC rules and policies, Boards must ensure that Workforce Solutions office staff select and refer equally qualified job seekers to job postings in the following order:

  1. Eligible veterans
  2. Eligible foster youth
  3. Noneligible individuals (everyone else)

Boards must be aware that a two-day veterans hold is automatically placed on all job postings in WorkInTexas.com to ensure that veteran job seekers are given first opportunity to match all jobs before the general public.

The Veterans Only status on a new job posting can be set to one of the following:

  • Yes, indicating that, for the life of the posting or until the status is changed, only veterans will match or be referred
  • No, indicating that after the automatic two-day hold, the posting will be available to all job seekers regardless of veteran status

Boards must ensure that Workforce Solutions office staff continue to refer veteran job seekers to job postings in accordance with federal and state requirements for priority of service.

In addition to giving priority to eligible veterans and foster youth, Boards must ensure that Workforce Solutions office staff:

  • Give a referral only when the job seeker’s work experience, skill sets and education match the job posting requirements
  • Do not make a job posting contact that results in a fee being charged to the job seeker 
  • Do not make a job posting contact to fill a job where a labor dispute exists, such as a strike or lockout
  • Do not make a job posting contact to a position where the services to be performed or the terms or conditions of employment are contrary to federal or state law

TA Bulletin 194PDF, issued December 17, 2008, entitled Improving WorkInTexas.com Job Match Quality, and subsequent updates, provide information and assistance for ensuring better quality job seeker and employer job matches in WorkInTexas.com.

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D-104: Labor Market Information

Boards must ensure that Workforce Solutions office staff provide information about occupational requirements and labor market trends to employers, job seekers and students. 

Job seekers often request information about occupational requirements or vocational options.  The following career counseling websites are valuable tools for employers, job seekers and Workforce Solutions office staff:

  • Texas Industry Profiles—includes economic and labor market data
  • TRACER—includes economic and labor market data
  • O*NET—identifies skill sets needed and tasks performed in specific occupations
  • Texas Career Check—provides information on demand occupations and on colleges and universities that provide training
  • Reality Check—relates desired lifestyle to occupations and career paths
  • mySkills myFuture—aids previously employed job seekers in matching their occupational skills and experiences to the skills needed in other occupations
  • My Next Move

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D-105: Knowledge, Skills & Abilities Evaluation Assessment

If a job seeker is unsuccessful in locating a suitable job in WorkInTexas.com, Boards must ensure that Workforce Solutions office staff do the following:

  • Ask the job seeker about additional experience or training not shown on the job seeker’s work registration.
  • Update and continually assess the job seeker’s work registration.

Additionally, Boards must ensure that Workforce Solutions office staff inform job seekers of other services, such as:

  • Job readiness classes (if available)
  • Counseling
  • Vocational guidance services
  • Support services (for example, transportation, child care)
  • Educational services
  • Job service plan/assistance
  • Job development
  • Job training
  • Training provider information
  • Postemployment services
  • Work experience
  • Internships
  • Relocation assistance
  • Tutorial services
  • Labor market information (see also D-104: Labor Market Information)

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D-106: Services through Community-Based Organizations, Faith-Based Organizations, Nonprofits & Private Organizations

Federal and state law allow states to administer and provide workforce development and support services through contracts with CBOs, FBOs, nonprofits and private organizations.

Boards must develop and implement strategies for involving CBOs, FBOs, nonprofits and private organizations in the delivery of services in their workforce areas, in accordance with federal and state laws.  Boards must develop policies and procedures that foster cooperation, coordination and participation with these organizations in workforce development programs and services.

Boards’ outreach, procurement and contracting efforts must include these organizations as potential providers of services to customers.  Boards must become familiar with relevant federal and state provisions for contracting with CBOs, FBOs, nonprofits and private organizations.  Boards must share this information with staff; Workforce Solutions offices; service providers; customers; and CBOs, FBOs, nonprofits and private organizations within the workforce area.

Boards must promote and encourage cooperation with these organizations through financial and nonfinancial agreements.  Workforce services that may be contracted by Boards to CBOs, FBOs, nonprofits and private organizations include, but are not limited to, activities provided under the following:

  • Child Care
  • Choices
  • Supplemental Nutrition Assistance Program Employment and Training
  • Workforce Investment Act

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D-107: Referral to Support Services

Boards must ensure that each Workforce Solutions office makes available to job seekers a complete and up-to-date list of support services provided by community and state agencies.

The list can be created and maintained by the Board, an independently published list provided to or purchased by the Board, or an enterprise-wide incorporation of the Texas Information and Referral Network (2-1-1 Texas). 

2-1-1 Texas is a referral line answered by nationally-certified specialists who have access to the most comprehensive database of CBOs, government agencies and nonprofit organizations in Texas that provide assistance with food, rent, utilities, child care and other benefits.  Job seekers can dial 2-1-1, or visit the 2-1-1 Texas website.

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