Overview of Guide

The Employment Service (ES) program administered by the Texas Workforce Commission (TWC) is governed by the Wagner-Peyser Act and federal regulations published by the U.S. Department of Labor’s Employment and Training Administration, and is funded by unemployment insurance (UI) taxes assessed on employers through the Federal Unemployment Tax Act (26 United States Code (USC), Chapter 23).

The Wagner-Peyser Act of 1933 established a nationwide system of public employment offices known as the Employment Service (formerly known as Job Service).  The Wagner-Peyser Act was later amended in relation to the Workforce Investment Act (WIA) of 1998 and its establishment of the one-stop service delivery system.

The one-stop service delivery system is intended to provide universal access, through self-service or with staff assistance, to an integrated array of labor exchange (job matching) services.  This allows employers, workers and job seekers to obtain the services they need, when they need them, and in the manner in which they prefer (for example, online, in person, by phone). 

ES focuses on providing a variety of employment-related services, including:

  • Job search assistance, job referral and placement assistance for job seekers
  • Reemployment services for UI claimants
  • Recruitment services for employers with job openings

Depending on the needs of the labor market, other services also may be available, such as:

  • Assessment of skill levels, abilities and aptitudes
  • Career guidance
  • Job search workshops
  • Referral to training

Employer services include:

  • Referral of job seekers to available job openings
  • Assistance in the development of job posting requirements
  • Matching job seekers with job requirements, skills and other attributes
  • Assisting employers with special recruitment needs
  • Arranging job fairs
  • Assisting employers with analyzing hard-to-fill jobs
  • Assisting with job restructuring
  • Helping employers with layoffs

In addition to universal access for employers and job seekers, ES provides specialized service to:

  • Veterans
  • Individuals with disabilities
  • Migrant and seasonal farmworkers
  • Ex-offenders
  • Youth
  • Older workers

The core principles of the ES program are to:

  • Assist employers in filling jobs by recruiting, screening and referring qualified job seekers who meet job requirements
  • Assist job seekers in finding employment for which they are qualified, in order to provide them long-term employment stability and earnings potential
  • Facilitate job matching between employers and job seekers
  • Participate in clearing labor between states, including using a standardized classification system
  • Ensure that UI claimants meet the work test requirement by registering with the state ES system
  • Provide information regarding labor market conditions
  • Address or assist in addressing labor issues in regard to state and federal laws

The purpose of this guide is to:

  • Provide information about ES policies and procedures
  • Highlight how ES supports the primary mission of TWC and Local Workforce Development Boards (Boards)

The objectives of this guide are to:

  • Establish a comprehensive resource for ES information and operational guidance and oversight of service delivery
  • Communicate expectations for program design and service delivery
  • Ensure a consistent level of service

The latest update to this guide is reflected in the chapters below. Any printed versions may not contain the latest policy changes.

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List of Revisions

This guide was last updated on April 10, 2015.  The List of Revisions includes a comprehensive list of changes made to this guide, including the revision date, the section revised and a brief explanation of the specific revision.


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Part A – Operations

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Contact Information