Standards Manual for Consumer Services Contract Providers (MANUAL RETIRED 10/1/2017)

As of 10/1/2017, this manual has been retired. For current policies, procedures, and standards for the Texas Workforce Commission Vocational Rehabilitation Division, please refer to the following manuals:

Notice: November 2019

Retired program manuals are available for direct access by VR staff who are working within TWC's firewall. Copies of these manuals can be made available to the public upon request by sending an email message to

Chapter 1: Basic Standards

Chapter 2: Monitoring Process

Chapter 3: Rates

Chapter 4: Service Delivery Guidelines

Chapter 5: Services